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8X8

Best Hosted VoIP Solutions for Business 2018
By , Pamela S. Stevens

8x8

Pros: International calling plans, HIPPA-level compliance, unified communications, call center software

Limitations: Many add-ons or extensions cost extra, so you'll need to carefully review your quote before signing.

8X8 is a cloud communications provider that offers virtual office, unified communications and call center plans for small businesses, as well as midmarket and enterprise businesses. It has more than 45,000 customers in 100 countries and offers international calling packages, which include unlimited plans to locations such as France, Ireland and the UK. If your business requires extensive international calling, 8X8 might be one to consider. To discover exact pricing, you'll need to request a quote.

This business phone service features virtual or cloud-based solutions, including virtual PBX. Calls can be made using a Polycom or Cisco devices, or with a softphone, mobile phone or tablet device. This is a hosted solution, but 8X8 has the ability to provide compliance-level security, including HIPPA, FISMA, PCI, Safe Harbor, FIPS and CPNI. Top-tier data centers support 8X8 with georedundant backup and Sarbanes-Oxley compliance.

If you have been leaning toward hosting phone services on site for security reasons, you'll benefit from contacting an 8X8 security specialist to see if this service can provide the level of security you require. If it can meet your needs, you'll greatly reduce the resources required on site to manage the system.

The virtual office business phone services include most of the basic phone services you’d expect; however, 8X8 offers what is referred to as extensions for additional services such as unlimited calling, metered calling plans and fax services. When creating your package, you'll want to carefully review the additions required to create the exact package you need. Basic phone features include auto attendants, hold music, voicemail, call forwarding, intercom, three-way conferencing, caller ID and mobile integrations.

Integrations are also available for Salesforce, Outlook, Act CRM and NetSuite. If the unified communications features are added, users will be able to utilize business phone services plus virtual meetings, visual voicemail, video conferencing, instant messaging, business SMS and presence indicators.

Bottom Line

8X8 is a suitable choice for those looking for a VoIP phone system that can help them meet compliance requirements.
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