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RingCentral Office

Best Hosted VoIP Solutions for Business 2018
By , Pamela S. Stevens


Pros: Include collaboration tools, hot desking support, supports multiple locations

Cons: This business phone system cannot be hosted on-premise and many advanced features require a paid upgrade

RingCentral Office, its business version, offers a few VoIP plans starting from $34.99. Lower rates are available for larger blocks of users and term contracts. It reports more than 350,000 business customers globally. Basic plans include administration features, mobile phone support, unlimited North America calling, Glip collaboration tools and call log reports. This service is hosted by RingCentral, an on-premise version is not available, but it does offer analog adaptors if you have older phones or a standard fax machine you want to connect to the service.

This business VoIP service provides all the basic features you'd expect, such as support for local numbers, auto-receptionist, hold music, call reports, access control, extensions, toll-free numbers and call reports. More advanced features are available, which may require an upgrade. Those include caller ID, business service integrations, HD voice, call recording, single sign-on and voicemail-to-text. To help expand into other markets it provides vanity, international and toll-free international numbers. It is compatible with PCs, tablets, desk phones and mobile phones.

This service is fully hosted in the cloud. If you are looking to host on-premise or for a hybrid solution, you’ll want to consider another business phone service. You’ll also want to carefully consider contract terms. While you can pay month-to-month, often discounts are available with a contract of usually a year or more. Also if you are a small company, it may concern you that U.S.-based support is only available to accounts of 20 users or more. As with all new services, you’ll want to carefully review the contract terms before making a long-term commitment.

RingCentral is compatible with a variety of Polycom and Cisco business phones and some conference phones. It can configure the phones for you and it will automatically push updates as needed. It is compatible with softphone software and headsets as well.

Basic versions are compatible with Microsoft business software, Google Docs, Box and Dropbox. Advanced versions are also compatible with popular business solutions such as Salesforce, Okta, Oracle Sales Cloud, ServiceNow and Zendesk.

Bottom Line

If you do not have IT resources to manage your phone system, a fully-hosted service like RingCentral can help you provide advanced business services with a minimal upfront investment. To read the full review from our sister site, Top Ten Reviews, check it out here

How to Obtain a Quote From VoIP Vendors

You can fill out the form provided on this website to obtain quotes through our sister site BuyerZone, or contact this provider directly.