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HP Uses Big Data to Power IT Management Solutions

By , Julio Urquidi - Source: Toms IT Pro

HP is bringing a set of IT solutions based on its HAVEn Big Data analytics platform. The amount of data produced by organizations continues to increase, and the ability to take advantage of this data has become paramount to cost efficiency.

"Organizations are looking for solutions that let them aggregate data from multiple sources—such as social media and machine-generated data— to draw meaningful insights to increase the speed of service delivery and improve end-user satisfaction while reducing potential business disruptions and service outages," according to Roy Ritthaler, VP of product marketing in IT Operations Management at HP.

HP's big data analytics solutions include HP Service Anywhere, HP Operations Analytics 2.1, and HP Operations Log Intelligence 1.0.

Built off of customer input, Service Anywhere is a SaaS service desk product that incorporates system and user generated data from both HP Autonomy IDOL (Intelligence Data Operating Layer), and HP Vertica for service self-management. In competition with service desk products like ServiceNow, Service Anywhere aims to provide deeper insight due to its big data roots, and as Ritthaler said in an interview with Tom's IT Pro, become the "front end of IT."

Operations Analytics is HP's comprehensive on-premises data analytics platform. In the new 2.1 release, HP has added an "expert sourcing" capability used to check both structured and unstructured data for the origin of any problems. This information can then be saved and applied to later searchers, hopefully reducing downtime caused by future issues.

HP is also taking on Splunk with its Operations Log Intelligence (OLI) 1.0, a log file analysis platform for collected log data, making it pair well with HP Operations Analytics. Equated to a DVR for IT, OLI uses HP Labs' Analytic Query Language (AQL) to facilitate search queries into collected log information coming from a variety of managed compute and network devices. OLI also provides both out-of-the-box dashboards for operations monitoring and customized dashboards for specific use cases.

"To meet user expectations and reduce potential disruptions to their business operations, companies need to unleash the power of big data to address potential IT delivery and performance issues before they happen, and to further reduce the cost of operations," says Ritthaler.

Lastly, HP announced an new on-premises version of HP Propel, the company's IT service delivery platform. In practice, the on-premises version will provide the ability to remove some of HP's management services from the platform. The Service Exchange feature of Propel enables faster software deployment times and will come with tools specifically designed for HP Service Manager and HP Cloud Service Automation.

HP Service Anywhere and HP Operations Log Intelligence are available now, HP Operations Analytics version 2.1 will be available some time in June.