What good is an exhaustive repository of the historical performance data for every department of your organization and every aspect of your business, if you have no strategy for putting that data to use in future decision making? One class of strategy involves applying a process model to the behavioral characteristics of that data, to help you in implementing policies that guide employees in the direction of behaviors that meet result targets and that reach business goals. That said, business performance management (BPM) has not always worked. It could be because businesses don’t understand the process, but they could also be understanding it perfectly, just implementing it in ways that aren’t compatible with the culture of your company.
Tom’s IT Pro talks with the most knowledgeable resources in the BPM field, to help you judge for yourself whether there’s a way to put all this analytics data you collect to work making things other than charts and forecasts.
Scott M. Fulton, III has chronicled the history of computing as it happened, from the unveiling of the Apple III to the undoing of MS-DOS to the rise of the cloud. Scott was one of the original online managers of the Delphi network (you remember modems, don’t you?), part of the original editorial team of Computer Shopper (you remember paper, don’t you?), the Senior News Editor at Tom’s Hardware and the original TG Daily (you remember... never mind), and for four years served as managing editor of Betanews. He’s the author of 17 books and over 5,000 articles printed worldwide in multiple languages. Scott also appears as contributing technology analyst on NTN24’s Ciencia, Salud y Tecnología. So basically, he has at least one finger in just about every medium, in hopes that maybe one of them will take root and bear fruit. You never know, something could happen. His fingers are crossed. (Which could explain the typing problems.) While he’s waiting, Scott and his wife Jennifer, herself a best-selling author (where do you think he gets it?), run Ingenus, LLC, an editorial services provider for technology and higher education publishers. Right now, their daughter is probably on Tumblr telling her friends how Dad keeps finding something new to go wrong with his VCR. You can follow Scott on Twitter at @SMFulton3.
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