ACMT: Apple Certified Macintosh Technician
Given the extreme popularity of Apple products and platforms nowadays, and increasing penetration of Macintosh computers in homes and businesses of all scales, there's increasing demand for Mac-savvy technicians to go along with this craze.
The Apple Certified Macintosh Technician (ACMT) credential offers a gateway into a variety of Apple hardware-related certifications. Apple uses this curriculum internally to train its own in-house support technicians and Apple Store employees, and its authorized service and repair partners as well. The ACMT curriculum seeks to verify candidates' ability to conduct basic troubleshooting and repair on a variety of Apple platforms, including desktop and portable systems, such as iMac, MacBook Pro and MacBook Air.
The two required exams focus on identifying and fixing common OS X problems and issues, and on using a variety of Apple Service and Support products and practices to diagnose and repair Apple hardware. ACMT certification verifies skills and knowledge that may be relevant to certain employers, such as Apple resellers or self-supporting operations such as school systems, colleges or universities.
AppleCare updated its Service Training and Certification program on June 23, 2013, making it simpler to maintain the ACMT credential. Most notable among the changes is that the ACMT is now a permanent credential and there is no longer a requirement to recertify annually. ACMT credential holders will still be able to obtain and order service parts just as they have in the past.
As new products are added to the Apple portfolio, technicians may be required to obtain special training and pass exams on products that require special handling. For those products, passing the associated exams would be required to obtain service parts. Product specific exams ensure that Apple technicians maintain the high quality for which they're known.
Table 3: ACMT Facts & Figures
|Certification Name||Apple Certified Macintosh Technician (ACMT)|
|Prerequisites/Required Courses ||AppleCare Technician Training recommended|
|Number of Exams||Two exams (number of questions vary, time is typically under two hours):|
- Mac Service Certification Exam (9L0-012)
- OS X Yosemite 10.10 Troubleshooting Exam (9L0-066)
Tests administered by Pearson VUE: pearsonvue.com/apple
Apple Tech ID number required (apply for an Apple ID)
|Cost per Exam ||$150 USD each |
|Self-Study Materials ||AppleCare Technician Training, $299 USD|
Apple also offers two- and five-day instructor-led training courses to prepare for the ACMT: Apple Authorized Training Center