Best Help Desk Certifications for 2014
Technical support and help desk positions remain traditional points of entry into IT for many people nowadays. One way to make yourself stand out as a help desk professional, is to validate your knowledge and skills through one of these leading help desk certifications.
Although training and credentials for help desk positions are available, a large number of candidates come into these jobs fresh out of school or from other fields without the benefits that help desk certifications can provide. Nevertheless, we're seeing increasing interest in help desk certifications, and an increasing tendency for high schools, community colleges, and even some four-year institutions to include elements of help desk training in their curricula, where some also embed certificate or certification content or credentials in their programs outright.
About the Author
Ed Tittel is a 30-year-plus IT veteran who's worked as a programmer, technical manager, instructor, network consultant and technical evangelist for companies including Burroughs, Schlumberger, Novell, IBM/Tivoli and NetQoS. He has written for numerous publications and is the author of over 140 books with a special emphasis on information security, Web markup languages and development tools, and Windows operating systems.
When it comes to help desk positions, there are a small number of certificate and certification programs that focus more or less exclusively on the help desk function, and the various job roles it supports. A greater number of credentials that style themselves as verifying technical support skills are also available, where most such credentials focus on particular sets of vendor platforms and products.
We include a mix of such credentials in our list of leading help desk certifications, understanding that in some organizations, help desk positions may be staffed to meet support requirements for specific vendor products, platforms, and tools, whereas other positions may be open to anyone with a good general technical background and an understanding of IT operations, practices, and procedures.
Not coincidentally, it is this latter set of skills that most out-and-out help desk credentials seek to inculcate and cultivate in their recipients.
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