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HP Adds Subscription Services, Solution Bundles for SMBs

By - Source: Toms IT Pro

Hewlett-Packard announced a new bundle of services and solutions that includes offerings from AT&T and Google. The solutions were unveiled just in time for HP's Partner Conference that starts today.

The offerings, which the company states will empower small and medium-sized businesses (SMBs) to save time and money, are based on a previously announced HP and Google proposal to provide SMBs "IT in a Box." That package deal included Google Apps for Business in combination with HP desktops, printers, management console and other services.

In this latest release of the SMB solution, there are options available to customize the package to the specific needs of the business. HP's communication portal, which the company states is comprehensive and gives SMBs the opportunity to learn about technology trends, will help businesses find solutions that fit their needs, including offerings from Google and AT&T.

The SMB solutions are only available through HP authorized channel partners and are currently available in North America and Canada from Synnex resellers. HP indicated that additional distributors will be added globally throughout the year.

HP is also launching an HP Business Helpdesk to support SMBs operating without IT support. The Helpdesk service provides 24/7 technical support for PC and software applications running on Microsoft, Apple and Android operating systems. Helpdesk support will also cover connectivity issues related to common peripherals such as tablets, smartphones and printers. HP's Helpdesk option is expected to become available in June of this year.

For SMBs that choose not to purchase software and hardware upfront, HP is offering a subscription model through its Financial Services division that allows a business to pay a monthly fee over a set contract period. At the end of the contract period the business can choose to return or upgrade the equipment. This rental feature is expected to be available through HP channel partners in the U.S. and Canada in June of this year and will be expanded to select countries throughout the year.

"HP is helping channel partners and business customers realize the vast benefits of bundling hardware, services, solutions, as well as offering them as a service.  The end results for our customers are worry-free, turnkey IT -- and more time to ensure success for their core business," said Enrique Lores, senior vice president and general manager, Business Personal Systems at HP.