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The Birth of ITIL

Definitive Illustrated Guide to ITIL
The Birth of ITIL

ITIL was originally conceived in the 1980s by the Central Computer and Telecommunications Agency (CCTA), a British government agency tasked with managing computer and telecommunication technology. The CCTA recognized that a lack of structure and well-defined processes delayed or prevented the successful completion of many large-scale IT projects. The CCTA has since been absorbed into various governmental agencies but the British Government is still considered the publisher and owner of ITIL. ITIL is popular because government agencies, private companies and technology vendors need a common tool-set and glossary of terms and processes and ITIL is a huge step in that direction. Built upon a consensus of private and public organizations and companies, development and refinement of the ITIL lifecycle model has been slow and steady since its inception.

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