Definitive Illustrated Guide to ITIL
The Information Technology Infrastructure Library (ITIL) is a well-defined set of best practices that companies can use to design, deploy, manage and maintain IT services projects. The primary focus of ITIL (pronounced eye-till) is service management, the alignment of IT projects and services with the underlying business goals of the company or agency. ITIL provides a blueprint for IT management, including well-documented processes, common terminology and best practice recommendations for the management of IT services. Many experts credit the development of ITIL to the teachings of W. Edwards Deming, an early proponent of process discipline and continuous improvement. You may recognize Deming’s Plan-Do-Check-Act methodology as the basis for the ITIL lifecycle. Understanding that ITIL is a complex topic, let’s take a quick look at the ITIL framework and how it applies to your organization’s IT processes.